Terms and Conditions

Please read these terms and conditions carefully before using our service.

Last Updated: Friday, February 28, 2025

1. Introduction

Welcome to Coldlytics! These Terms & Conditions ("Terms") govern your use of our services, including our manually researched B2B contact data, Voyager DB, and related tools (collectively, the "Service"). By accessing or using Coldlytics, you agree to these Terms. If you do not agree, please do not use our Service.

2. Definitions

  1. “Company” – Coldlytics, Inc. ("Coldlytics," "we," "us," or "our")
  2. “User” – Any individual or entity that accesses or uses our Service
  3. “Service” – The contact research, Voyager DB, and other tools provided by Coldlytics
  4. “Credits” – The units used to purchase contact research data
  5. “Subscription Plan” – The paid plans that grant access to Coldlytics' services

3. Account Registration & User Responsibilities

  1. To use our Service, you must create an account with accurate and up-to-date information.
  2. You are responsible for maintaining the confidentiality of your account credentials.
  3. You may not share, transfer, or sell your account access.
  4. Coldlytics reserves the right to suspend or terminate accounts that provide false information or violate these Terms.
  5. Accounts registered by bots or any other automated methods are not permitted.
  6. Each user or business entity is allowed only one account unless explicitly authorized by Coldlytics.
  7. Free trials are limited to one per user, business, or organization. Any attempt to create multiple accounts to access multiple free trials is strictly prohibited.
  8. Coldlytics reserves the right to investigate suspected duplicate accounts and take appropriate action, including account suspension or permanent banning.

4. Description of Services

Coldlytics provides data-driven solutions for B2B sales outreach, including:

  1. Voyager DB – A searchable database of businesses with advanced filtering options.
  2. Contact Research – Custom-built contact lists manually researched for accuracy.
  3. Credit System – Users purchase and use credits to obtain verified contact information.

Important Disclaimers

  1. Coldlytics provides business contact data, but we do not guarantee responses from prospects.
  2. All email addresses are verified at the time of delivery, but they may become invalid over time.
  3. Coldlytics does not provide consumer (B2C) data and must not be used for B2C marketing.

5. Payment, Billing, and Refund Policy

  1. Subscription Plans: Coldlytics offers monthly subscription plans with different levels of access. See our pricing page for details.
  2. Billing Cycle: Subscriptions are billed on a recurring monthly basis.
  3. Top-Ups: Users can purchase additional credits at the listed rate for their plan.

Refund Policy

  1. We offer a 1 month refund policy. Upon request, we can refund your last monthly subscription payment, providing the total accrued credits for this payment have not been allocated to, or used on, a contact research task within Coldlytics.
  2. If Coldlytics delivers invalid contacts, we may issue credit reimbursements at our discretion, which you can use to request further contact research.
  3. We do not issue partial refunds for invalid contacts.

If you wish to cancel your subscription, you must do so before your next billing cycle. Cancellations take effect at the end of the current billing period.

Methods of Payment

  1. All payments are independently processed through Stripe. Therefore, Coldlytics does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.
  2. If a payment through the available methods fails or is refused by the payment service provider, Coldlytics shall be under no obligation to fulfill the purchase order.

6. Offers and Discounts

  1. The Owner may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of this Application.
  2. Offers and discounts are always granted at the Owner’s sole discretion.
  3. Repeated or recurring offers or discounts create no claim/title or right that Users may enforce in the future.
  4. Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. If an offer or discount is limited by time, the time indications refer to the time zone of the Owner, as indicated in the Owner’s location details in this document, unless otherwise specified.

7. Data Usage & Compliance

At Coldlytics, we are committed to providing high-quality, compliant B2B contact data and take data privacy and anti-spam laws seriously. While we make every effort to ensure that the data we provide aligns with legal frameworks, it is ultimately the user’s responsibility to use the data in compliance with applicable laws, including but not limited to:

  1. General Data Protection Regulation (GDPR) – Governs the processing of personal data for individuals in the European Union (EU) and European Economic Area (EEA).
  2. California Consumer Privacy Act (CCPA) – Regulates the collection and use of personal data of California residents.
  3. Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM Act) – U.S. law that sets rules for commercial email and prohibits misleading or deceptive email practices.
  4. Canada’s Anti-Spam Legislation (CASL) – Regulates commercial electronic messages (CEMs) sent to Canadian recipients, requiring express or implied consent before sending emails.

How Coldlytics Supports Compliance

We take several proactive steps to provide data that aligns with best practices under these laws:

✅ Publicly Available Data Only: We source all our business contact information exclusively from publicly available sources, such as company websites, LinkedIn, industry directories, and other open data sources. We do not collect or provide personal consumer (B2C) data.

✅ Manual Verification: Our research team verifies company details, job roles, and email addresses to improve data accuracy and relevance.

✅ Regulatory Awareness: We avoid including contacts from jurisdictions where email outreach is highly restricted unless business-related communication is permitted.

✅ Email Verification & Hygiene: All emails are validated before delivery to minimize hard bounces and maintain sender reputation.

User Responsibilities

While the collection of the contact data we provide is compliant within all of the aforementioned regulations, It is important to note that it is the user's duty to ensure compliance with the above regulations with respect to the storage and use of the data, including but not limited to;

  1. Ensuring they have the necessary legal basis (such as consent, or legitimate interest) to contact recipients in accordance with GDPR, CASL, and other relevant laws.
  2. When emailing contacts in Canada or the European Union, complying with CASL & GDPR requirements, including:
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    a) Obtaining explicit consent or determining legitimate interest before sending commercial messages.
    b) Including clear sender identification and valid contact details.
    c) Providing an easy unsubscribe mechanism in every email.
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  3. Coldlytics does not take responsibility for how users utilize the data provided. It is the user’s responsibility to verify compliance with applicable laws before engaging in email outreach.

Liability Disclaimer

Coldlytics makes every reasonable effort to provide compliant B2B data, but we do not provide legal advice and cannot guarantee that use of our data will be compliant in every scenario. Users are responsible for ensuring their outreach meets all applicable legal requirements.

Failure to comply with these laws can result in regulatory penalties. By using Coldlytics, you acknowledge that you understand these obligations and agree to use the data responsibly.

8. Prohibited Activities

You may not:

  1. Scrape, harvest, or extract data from Coldlytics using bots, automation, or any other method.
  2. Attempt to reverse-engineer, copy, or resell Coldlytics’ data without authorization.
  3. Misrepresent your business or use our data for fraudulent activities.
  4. Violate any applicable laws when using our Service.

Violation of these restrictions may result in account suspension or termination without a refund.

9. Intellectual Property Rights

  1. All content, software, and data provided by Coldlytics are the exclusive property of Coldlytics, Inc.
  2. Users are granted a limited, non-exclusive, non-transferable license to use the Service.
  3. Unauthorized reproduction, distribution, or modification of Coldlytics' intellectual property is prohibited.

10. Termination & Account Suspension

Coldlytics reserves the right to suspend or terminate accounts that:

  1. Violate these Terms
  2. Engage in fraudulent activity or unethical use of data
  3. We believe have been created by the same user or organization, with the intention of accessing multiple free trials or received multiple one-time credit bonuses.
  4. Repeatedly submit low-quality or unrealistic research requests
  5. Attempt to manipulate or abuse Coldlytics’ pricing, credit system, or promotional offers.
  6. Use Coldlytics’ services in a way that is deceptive, unethical, or harmful to our platform and other users.

Users may cancel their subscription at any time, but no refunds will be provided for unused credits. Upon termination, access to Coldlytics services will be revoked.

11. Disclaimers & Limitation of Liability

  1. Coldlytics provides its services “as is” without any warranties, express or implied.
  2. We do not guarantee that our data will always be accurate or up to date. In the case that we provide inaccurate data, users should contact support@coldlytics.com and we may issue a credit reimbursement at our discretion.
  3. Coldlytics is not responsible for lost revenue, business outcomes, or damages resulting from the use of our data.
  4. Our total liability for any claim arising from these Terms will not exceed the amount paid by the user in the last three (3) months.

12. Changes to Terms

Coldlytics reserves the right to modify these Terms at any time. If significant changes are made, we will notify users via email or within the platform. Continued use of the Service after updates constitutes acceptance of the new Terms.

13. Governing Law & Dispute Resolution

  1. These Terms are governed by the laws of England and Wales.
  2. Any disputes arising from or in connection with these Terms, including any non-contractual obligations, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
  3. Before taking formal legal action, users agree to first contact Coldlytics at support@coldlytics.com to attempt to resolve the dispute amicably.

14. Contact Information

For any questions regarding these Terms, please contact us at:
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📧 Email: support@coldlytics.com
📍 Address: Coldlytics Ltd, 128 City Road, London, EC1V 2NX, United Kingdom

By using Coldlytics, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.